eh999 Privacy Policy – How We Handle Your Data

Introduction

eh999 ("we", "our", "the Platform") is committed to protecting the personal information of all players who access our online gaming services. This Privacy Policy describes how we collect, use, store, and share your personal data when you use the eh999 platform, including through our website, mobile browser interface, and any communications channels we operate. We take data privacy seriously, and we have designed our data practices to be transparent, proportionate, and consistent with the interests of our users across Bangladesh.

By using eh999, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform. This Privacy Policy is intended to be read alongside our Terms and Conditions, which govern your overall use of eh999.

Privacy at a Glance

1Information We Collect

We collect personal information in a number of ways when you interact with eh999. The categories of data we collect, and the primary reason for each, are set out below:

We collect only the minimum data necessary for each of the above purposes. We do not collect data that is not relevant to the operation of the Platform or the fulfilment of our obligations to you.

2How We Use Your Information

eh999 uses the personal information we collect for the following specific purposes:

• Account management: to create, maintain, verify and close your eh999 account, and to authenticate your identity when you log in.
• Payment processing: to process your deposits via bKash, Nagad, Rocket or Upay, to calculate and pay out any winnings, and to process your withdrawal requests to the same MFS number used for deposit.
• Fraud prevention and security: to monitor your account activity for signs of fraud, collusion, money laundering, or abuse of promotions, and to maintain the integrity of the Platform for all users.
• Responsible gaming: to administer deposit limits, self-exclusion requests, and other responsible gaming tools that you have chosen to activate on your account.
• Customer support: to respond to your support requests, resolve disputes, and maintain records of our communications with you for quality and accountability purposes.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve the performance, content, and features of eh999 — for example, to understand which game categories are most popular among players in Dhaka, Chittagong or Sylhet, and to tailor our promotional calendar accordingly.

3Mobile Financial Services Payment Data

Because eh999 processes payments exclusively through Bangladesh's mobile financial services — bKash, Nagad, Rocket and Upay — we handle MFS-related data with particular care. When you make a deposit or request a withdrawal, your MFS mobile number is recorded in association with your eh999 account. This number is used solely to process the transaction and to verify that withdrawals are returned to the same funding source used for deposits. We do not store your MFS PIN, password, or any credentials belonging to your MFS account.

MFS transaction data is shared with the relevant MFS provider (bKash, Nagad, Rocket or Upay) only to the extent necessary to execute the specific transaction you have initiated. We do not share your MFS data with any other party. Your MFS provider's own privacy policy governs how that provider handles your data on their end.

4Data Sharing and Disclosure

eh999 does not sell, rent, or trade your personal data. We share your data with third parties only in the following limited circumstances:

• Game providers: we share necessary session and account data with our licensed game providers (such as Evolution Gaming, Pragmatic Play and Spribe) solely to facilitate your access to their games on the Platform. These providers are contractually obligated to process your data only for this purpose.
• Payment processors: we share your MFS mobile number with the relevant MFS provider (bKash, Nagad, Rocket or Upay) to process your deposit or withdrawal transaction. No additional personal data is shared for this purpose.
• Legal compliance: we may disclose your personal data to law enforcement, regulatory authorities, or other competent bodies if required by applicable law, court order, or legal process — or where we have a good-faith belief that disclosure is necessary to protect the safety of any person or to prevent a serious crime.
• Business transfers: in the event that eh999 undergoes a corporate restructuring, acquisition, or transfer of all or substantially all of its assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer through a notice on the Platform prior to it taking effect.

In all cases where data is shared with third parties, we require those parties to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. We do not authorise third parties to use your data for their own marketing purposes.

5Cookies and Tracking Technologies

eh999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that help us recognise you when you return to the site, maintain your session, and understand how players use different parts of the Platform. We use the following types of cookies:

• Essential cookies: required for the Platform to function correctly. They enable you to log in, maintain your session, and use core features. These cannot be disabled without impairing your ability to use eh999.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the Platform. This data helps us identify popular game categories, track page load times, and improve overall user experience. No personally identifiable information is collected through analytics cookies.
• Preference cookies: used to remember your settings and preferences on the Platform, such as your last-viewed game category, so that we can provide a more personalised experience on subsequent visits.

You can manage or disable cookies at any time through your mobile browser settings. Please note that disabling essential cookies will affect your ability to log in and use the Platform. We do not use third-party advertising cookies or retargeting pixels on eh999.

6Data Retention

eh999 retains your personal data for as long as your account remains active, and for a defined period thereafter in accordance with our legal and operational obligations. Specifically: account data (registration details, identity verification records) is retained for a minimum of five years following account closure to comply with anti-money-laundering record-keeping requirements. Payment transaction records are retained for five years from the date of the transaction. Gaming activity logs are retained for three years. Support correspondence is retained for two years from the date of last contact.

When the applicable retention period expires, we securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. If you request deletion of your data before the end of a mandatory retention period, we will restrict processing of your data to the minimum necessary to fulfil our legal obligations, and will delete it as soon as those obligations permit.

7Your Data Rights

As a user of eh999, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within five business days.

• Right of access: you may request a copy of the personal data we hold about you, including information about how it is used and with whom it has been shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
• Right to restrict processing: you may request that we limit the way we use your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where we process your data on the basis of your consent (for example, for optional analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8Data Security

eh999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers; secure, access-controlled server infrastructure; regular security assessments and vulnerability testing; strict internal access controls so that only authorised personnel can access personal data, and only to the extent required for their specific role; and audit logging of access to sensitive account data.

While we take all reasonable steps to protect your personal data, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your eh999 account has been compromised, you should contact our support team immediately so that we can take steps to protect your account and investigate the incident.

9Children and Underage Users

The eh999 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by, or is being used by, a person under 21, we will immediately suspend that account, delete all associated personal data that we are not legally required to retain, and decline to process any pending transactions associated with that account.

10Changes to This Privacy Policy

eh999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered users via the mobile number associated with their account.

Your continued use of eh999 following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].